Yes, within limits. Work the BBB resolution process, which can lift a complaint, respond professionally on the profile, and build authoritative competing pages so the BBB result is not the dominant branded answer.

A documented program: monitoring across the platforms that matter to you, a named-owner response process with templates, escalation rules, and a compliant review-generation engine, all tied into the wider reputation work.

Yes. Fix the product issue that caused the drop first, then accelerate authentic reviews post-fix and reach out directly to affected users for updated ratings. Recovery follows real remediation, not before it.

Report them through the platform process, escalate legally under defamation law where the harm and attribution justify it, and post a measured response that contextualizes the review for future readers.

Common, and largely fine to manage rather than fight. Strengthen the corporate site’s authority and fully optimize the Google Business Profile so you own the Maps result and the panel alongside Yelp.