The standard contact paths: the website at fiveblocks.com for inbound inquiries; the general email at info@fiveblocks.com for non-client correspondence; the New York office line at +1 212.695.0855 for any caller. Existing clients work through their named principal contact directly. The product lines have their own contact paths: AIQ™ questions and self-serve sign-up at aiq.fiveblocks.com; WikiAlerts™ at wikialerts.fiveblocks.com. Press inquiries should reach Sam Michelson directly through the website. Partnership inquiries from PR firms, agencies, and law firms go through info@fiveblocks.com and are routed to the partnership team within one business day.

The standard intake follows a consistent sequence. First, an initial consultation: a thirty to sixty minute call where we listen to what the client is trying to achieve, what has happened so far, and what success would look like. We do not pitch on that call. Second, a digital landscape assessment: we run IMPACT™ across the client's branded SERP and priority queries, AIQ™ across the eight AI engines, and a Wikipedia, Knowledge Panel, and entity review, producing a written read of the current state. Third, a tailored proposal: a written document with the recommended program scope, methodology, timeline, KPIs, and pricing, along with a Letter of Engagement. The intake process typically runs two to four weeks from initial contact to signed engagement, with the assessment phase being the longest segment.

We do not offer guarantees, and we are skeptical of any firm that does. Search engines, Wikipedia, and AI platforms operate according to their own policies and algorithms. What we do offer is a rigorous, transparent, and experienced approach - one that has produced measurable results for clients across a wide range of industries and situations. Our proprietary technology tracks progress continuously, and we report honestly on what is and is not working.

Engagements are structured as monthly retainers with fixed scope, billed in advance. Pricing reflects the program's complexity rather than hours: an engagement requiring a Wikipedia article build under disclosed COI, executive Knowledge Panel work, multi-market IMPACT™ coverage, AIQ™ across the eight engines with peer comparison, and crisis-readiness on-call has different economics than a single-market monitoring engagement. Integrated programs combining multiple service lines are priced as one coordinated workstream rather than as the sum of components, because the methodology is unified and the work compounds across layers. Specific pricing is detailed in each proposal, calibrated to the diagnostic findings and the agreed scope. Standard engagement terms are 6 or 12 months because durable reputation work runs on Google's timeline rather than a 30-day cycle.

Confidentiality is a structural commitment that shapes every engagement. The Letter of Engagement includes confidentiality provisions covering the existence of the engagement, the work performed, and any client information we encounter in the course of the work. We do not list clients on our website, do not display client logos, and do not seek case-study permission as part of standard intake. Where clients give explicit written permission to acknowledge the relationship, we do so within the limits they define; we do not pressure for permission and most clients prefer not to give it. Internal access to client information is on a need-to-know basis with named team members rather than the full firm. The discipline costs us some marketing visibility and is a non-negotiable part of how we operate.

Success is measured against objectives defined at the outset of each engagement. Common KPIs include: prominence of preferred content in search results for priority keywords; Knowledge Panel status and accuracy; improvement in AI narrative sentiment and source quality; Wikipedia article status and stability; and client satisfaction. IMPACT™ and AIQ provide the quantitative data underlying these measurements.

Monthly reports typically include: a review of search presence for key terms and the client's current standing relative to objectives; Wikipedia page status, traffic, and any significant edits; AI model narrative summaries and trend analysis; competitive benchmarking data; work completed during the month; and recommended focus areas for the next period. Reports are customized to the scope of each engagement.

The confidentiality posture covers four dimensions. Existence of engagements: we do not publicly disclose that a given party is a client without their explicit written permission, even where the engagement is widely known in the press for other reasons. Work performed: we do not describe specific tactics, deliverables, or outcomes from named engagements in case studies or marketing material without permission. Client information: any information we encounter in the course of work (financial details, internal communications, sensitive context) is treated as confidential and is accessed by named team members on a need-to-know basis. Reporting: client reports are delivered through agreed channels and are not shared internally beyond the working account team. The provisions are documented in every Letter of Engagement and operate by default rather than by request.

The conflict-management process runs at intake and continues throughout each engagement. At intake, we run the prospective client against the active client list to identify any direct competitive overlap or other conflict pattern. Where a direct conflict exists - two firms competing for the same investor capital, two executives competing for the same board seat, two companies in active head-to-head litigation - we typically decline the new engagement. Where the overlap is adjacent rather than direct (two firms in the same broad sector but with different positioning, two professionals in the same field but with different client bases), we may proceed with information-barrier protocols and explicit approval from both clients. Information barriers include named-team-only access, separate account leadership where appropriate, and structured monitoring to ensure no cross-engagement information flows. The system protects clients and is a discipline we are willing to lose business over.

International engagement is now substantial across our portfolio. Active client work runs across North America (US, Canada), Europe (UK, Germany, France, the Nordics, Italy, Spain, Switzerland), the Middle East (Israel, UAE, Saudi Arabia), and Asia (Japan, Hong Kong, Singapore, India). The infrastructure to support international work: IMPACT™ covers 23 languages and 69 countries with city-level SERP tracking through GeoSearch; AIQ™ monitors AI engines in multiple languages, which matters because the engines respond differently to the same question asked in different languages; in-house research and content capability includes native speakers across the major working languages; and we work with vetted partner agencies in markets where local expertise is required. The Jerusalem office supports European and Middle Eastern engagement during business hours that overlap with New York, which makes the operational coverage practical.

Reputation work produces durable assets rather than time-limited promotional output, which is one of the structural differences from PR or advertising. The assets that persist: Wikipedia articles built under disclosed COI remain in place and continue to feed Knowledge Panels and AI engines; Wikidata entries accumulate authority over time; Person and Organization schema on owned properties continues to signal to the engines; the authoritative content placed during the engagement continues to rank; the entity layer infrastructure (sameAs links, structured data, third-party profile completeness) continues to disambiguate. What does not persist without continued investment: monitoring (the engines do not pause), defense against new negative content (which can appear at any time), AI narrative maintenance (the engines retrain and re-retrieve continuously), and Wikipedia article defense (active articles attract editing). Many clients move into lighter maintenance engagements after intensive build periods, which preserve the assets while reducing monthly investment.

The ethical line is clear and the operational posture follows from it. What we do not do: fake reviews, review manipulation, undisclosed paid Wikipedia editing, content farms, link schemes, cloaking, platform-policy violations, fabricated press coverage, or any tactic that would not survive a journalist or regulator asking how the work was done. The ethical posture is also operationally durable: tactics that violate platform policies are increasingly detected and reversed by the platforms themselves, and the reputation damage from reversal is worse than the original problem. Clients hiring Five Blocks are typically hiring us specifically because they want work that survives scrutiny.

Rapid response capability is structural rather than discretionary. For existing clients with IMPACT™, AIQ™, and WikiAlerts™ monitoring already configured, response is immediate - we already have baseline data, named team coverage, and pre-agreed escalation paths, so the diagnostic and recommended response can be delivered within hours of notification. For new engagements moving in on a crisis basis, we can typically complete an emergency Letter of Engagement and begin diagnostic work within 24 to 48 hours, with the first written assessment delivered within 72 hours and full monitoring active in the same window. The structural advantage of existing infrastructure during crises is significant: clients who had been running monitoring before the crisis started begin the response with weeks of baseline data and pre-existing channel relationships; clients building during the crisis spend the first week catching up.

Algorithm change tracking is operational infrastructure rather than research. The data we work with continuously: daily IMPACT™ readings across 50,000+ keywords for active clients, which means any meaningful ranking shift produces a detectable signal within hours; pattern recognition across hundreds of accounts simultaneously, which reveals algorithm shifts that affect specific industries or content types before the broader SEO community has identified them; public Google announcements, ranking volatility tools, and the broader signal stream that the search community shares; and direct dialogue with Google's webmaster channels where they exist. Most algorithm changes are detected first through our own client data and confirmed through the public channels later, which gives us a working window to assess implications for specific clients before broader guidance is available. The advantage compounds over years because the historical IMPACT dataset shows how prior algorithm changes have settled, which informs response to current ones.

Multi-language reputation work has structural requirements that differ from single-market work. The technology infrastructure: IMPACT™ covers 23 working languages and 69 countries with city-level SERP capture in 500 locations through GeoSearch, which means the team can see the Google SERP as it appears to a stakeholder in Tokyo, Frankfurt, or Sao Paulo without VPNs; AIQ™ polls AI engines with prompts in the local language because the engines respond differently to the same question asked in different languages, and source-layer attribution differs by language. The team infrastructure: native speakers across the major working languages cover research, content, and Wikipedia work directly; we work with vetted partner agencies for languages and markets where deep local expertise is required. The operational posture: localized authoritative content where audiences exist (translated content rarely works), localized Wikipedia where notability supports articles in each language version, market-specific entity infrastructure with central canonical governance.

The communication cadence is calibrated to keep clients confidently informed without consuming their time. Weekly written updates summarize what moved in the program, what is in flight, and any pattern shifts in monitoring data. Biweekly to monthly calls cover strategy, decisions on upcoming work, and coordination with the client's PR firm or counsel where relevant. Detailed monthly reports provide written assessment against KPIs with IMPACT™ and AIQ™ data summaries and full underlying data available on request. Ad hoc alerts during active situations are same-day or same-hour when something meaningful shifts in search, AI, or Wikipedia layers, with assessment and recommended response. The cadence adjusts to the situation: weekly cadence becomes daily during crises, monthly reports run quarterly during quiet maintenance periods. The default is responsiveness with restraint.